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The player was asked to send more pictures to be verified but shortly after that was informed that the account was permanently closed and would never be reopened ever again.
After the player complained about it on a few more websites, casino contacted them via phone and asked to send more pictures for verification.
So the player did and the casino decided that they were fake and recommended them to contact the MGA-Malta Gaming Authority, for further assistance on the case.
There is no further information available. Bonus terms and conditions breached, account closed, funds were seized. In the past, David made two successful withdrawals with no issue.
There is no further information on this case. Account closed and funds were seized over a misspelled email address. Hans played at the casino for a while when he realized he made a mistake by misspelling his email address on his account.
He contacted the customer support and was told to send documents for verification and the problem should be fixed. The casino recommended Hans to contact their regulator, MGA-Malta Gaming Authority, to have this issue resolved.
Disputed amount: , kr real money. Bonus conditions breached, account closed, all funds were seized. The casino confiscated all of the funds and closed the player's account.
Black points: 62 for this casino. The casino refused to accredit a bonus as originally advertised. The player finished as the fourth at the slots tournament called the Great gadget giveaway and a bonus.
About three days later after he won, he received the price code but the bonus was nowhere to be seen. After he contacted the customer support, he was informed that no bonuses were offered as prices, only gadgets in this case an iPad.
The player had offered three pictures as a proof of the bonus and prices. Complaints on related Rizk Casino Same management. Black points: 1, for this casino.
The player from Finland had his account blocked without further explanation. Casino didn't respond. Black points: 50 for this casino.
The casino asked them on several occasions to send necessary documents for the account verification which the player said they sent a long time ago.
They also said the player's account had never been verified hence their request for documents and the withdrawal request had been approved and processed before.
In the end, the player said he had sent the documents a while ago, no update since then. Complaints on related Kaboo Casino Same management.
Black points: 85 for this casino. The terms and conditions were breached due to a self-exclusion at the casino's sister casino and all the funds were returned to the player's account.
Nicholas made a withdrawal previously without any problems. He had no idea they were sister casinos and was also surprised that he was able to withdraw much smaller amount previously without any hesitation from the casino.
The complaint remains unresolved and has waited for an answer from the MGA Malta Gaming Authority. Black points: 82 41 for this casino.
The terms and conditions of self-exclusion were breached and all the deposits were returned to the player. When the player tried to login into the account, the access was denied and they were asked to contact the support team.
The casino informed the player that the account was closed due to the self-exclusion at one of their sister casinos. The casino decided to return the player's deposit.
Black points: 36 18 for this casino. Due to terms and conditions about self-exclusion being breached, the account was closed and all the funds were returned.
Black points: 17 8 for this casino. The terms and conditions were breached due to a self-exclusion at the casino's sister casino and the deposit was returned.
Shortly after that, his account was closed and the funds were returned to him. The casino claimed he self-excluded himself in one of their sister casinos.
The player claimed that he didn't know about the other casino being their sister casino and was surprised that he was able to sign in with the same details, deposit money, and play.
The casino apologized to the player for the inconvenience but there was nothing else they could do about it.
There was no information online about these two casinos being sister casinos. No further information on this case is available. Black points: 13 6 for this casino.
The terms and conditions about self-exclusion were breached and all funds were returned to the player. His winnings were confiscated and his deposits were returned to him.
The player mentioned that there was no information online about these casinos being sister sites.
There is no further information on this case and it remains unresolved. Black points: 11 5 for this casino.
The access to the account was denied and all the funds were seized without a relevant explanation to the player. The player was denied an access into the account.
When they read other complaints about self-excluded players at the casino's sister site, they realized that this would probably be the same case.
The player didn't have any idea that these casinos were sister casinos. A player requested a refund of his deposits and AskGamblers had recommended contacting the MGA Malta Gaming Authority.
Show 5 similiar complaints with black points in total 78 for this casino. The player experienced a technical glitch. The player complained they won free spins and played a game with them and on the last spin, there was an error message where the page refreshed and after that, all the winnings were lost.
The player informed about this the casino support and they informed them there were no records proving that such game was ever played by them.
From the casino's side, they had sent the player a copy of their playing log which proved there was no such game played but the player insisted the game was played.
This complaint remains unresolved. Complaints on related Vernons Casino Same management. Sin from the past. In the past, this casino had way too many complaints but ever since it was bought by the Betsson Group at the end of March in , it changed for better, much better.
The casino received all the documents needed for the account verification before their doings, but the reason for the closure stayed unknown.
Later on, the casino said that the account was under the investigation and they would contact the player with an update.
They never did and the complaint was left unsolved. Complaints on related CasinoEuro Same management. She tried to refresh the game multiple times but it wouldn't work.
The player than contacted the casino about it who forwarded the issue to the game provider, NetEnt, for further investigation. Once that was done, the provider decided that the player did receive the correct amount of their winnings and the error was caused by the system freezing.
There are no relevant updates since then. The player's withdrawal was denied due to broken terms and conditions of the casino.
After the player completed the wagering requirements, they requested a withdrawal of SEK91, Shortly after that, the player received an email where he was denied of the withdrawal and accused of bonus abuse, where they bet more than it was allowed.
The player claimed they never bet too high and it was impossible for them to make a mistake like that. The casino never responded to the complaint and the case remains unresolved.
Disputed amount: 91, kr bonus money. The player was accused of high betting and his winning was denied. The player admitted that he tried to log in to his Casino Euro account with his Euro Casino account username and password by a mistake.
Later on, the casino accused him of broken bonus terms and conditions while high betting but the player said that such a term was not there when he played.
The casino claimed otherwise and returned the player's deposit. No further information is available. The player's funds were confiscated due to a violation of the casino's rules.
He was in a complete shock when it happened because he was a long time player of the casino, for over four years.
The casino never responded to the complaint and it remained unresolved. Complaints on related Super Casino Same management.
Black points: 42 21 for this casino. Player unable to make a withdrawal, delayed payment. The player made a withdrawal request, but the payment was delayed.
The casino stated their account was under review by the management team which took several weeks and left the player frustrated.
Player unable to withdraw their money, one year delay in payment. The player was trying to withdraw their winnings for a year. The casino kept delaying the payment due to the verification process and change in management.
The extremely long delay left the player disappointed and frustrated. Delayed payment, player impatient.
The player tried to make a withdrawal and was asked to send in their documents repeatedly. This caused a delay in payment. Show 2 similiar complaints with 0 black points in total.
Player accused of terms and conditions breach. The player made a deposit and claimed a bonus. After playing in the casino and making progress they noticed the wagering requirements doubled.
There was a long discussion with the casino and the player was accused of terms and conditions breach. The player categorically disagreed and was ready to take legal action.
Player's laptop stolen, their username and password misused to play in the casino. All funds lost.
The player's laptop they used to play in the casino together with the username and password was stolen and all money wagered and lost.
When the player informed the casino about the situation and requested a refund. However, according to the casino, there was not enough evidence the laptop was stolen.
Moreover, the casino couldn't be held liable for the actions of our customers in relation to the safe-keeping of their login credentials or gaming equipment.
Show 1 similiar complaints with 0 black points in total. Player's withdrawal delayed, likely paid. The player complained their withdrawal was delayed.
The casino asked for player's documents repeatedly but finally stated the funds were transferred successfully. Player's bonus winnings capped.
The player likely did not read the bonus terms and conditions and their winnings were capped at the maximum cashout amount. Complaints on related Guts Casino Same management.
Player complained that he was allowed to open an account in this casino despite the fact that he had self-excluded himself permanently in all casinos with the same group owner.
Player had made some deposits and lost and he demanded a refund. Casino replied that at the time when the player self-excluded himself the casino was owned by a different group and thus the delay in accounts verification after the acquisition.
The player complained about the slow responsiveness of the casino. No more update. Casino refused to return deposits.
The player was self-excluded via Gamstop but he kept receiving emails with bonus offers from this casino. But the casino confiscated the winnings and closed his account due to the self-exclusion.
They never returned the player's deposits and he submitted the complaint to a higher authority. There's no further information available ever since.
Extremely long verification process. Player complained that after he won a large amount he was asked by the casino to send all kinds of identity-proving documents.
Additionally, he was asked to send another proof of address and was told to upload it via the website but as his account was suspended he was unable to do so so he sent it via email but the casino kept telling him to upload it via the website.
Then he was asked to send again a bank statement. He didn't understand what was wrong with the statement he had already provided recently but the casino wouldn't clarify this for him.
The player felt he was being mistreated. Casino support manager replied to him several times that his matter would be carefully investigated.
No more update since. The player's account was closed due to broken rules. Abyrvalg from Germany accidentally used VPN and the following day, their account had been closed.
The player was recommended to contact higher authority, a relevant regulatory body. There is no update on the case and it remains unresolved.
Software glitch. Player complained that while he had been playing a game and winning there was a malfunction that caused an unfair result.
Player reported this to the casino which was taking a very long time to reply. They replied they were waiting for the game provider to investigate on this.
Complaints on related Mr Smith Casino Same owner. Justified complaint. Problematic withdrawal process. The player's account was fully verified and a deposit was made via credit card and once they requested a withdrawal, the casino wanted them to use their PayPal account instead.
But as explained to the casino, the PayPal account in question was not in use anymore because it was hacked and therefore not secure. The player was willing to undergo a substantial verification check for a withdrawal to the bank account, but the casino replied it was impossible due to AML, the anti-money laundering requirements.
Thanks to the player's knowledge of financial transactions it turned out this could not, in reality, be an AML requirement as long as the required payment method was verified.
In the past, the casino had no issues with sending the winnings to their bank account but this time, it was a different story.
The withdrawal request hasn't been processed and the casino didn't reply to this complaint at all. The player wanted to withdraw their winnings but the transaction was being processed much longer than the casino's designated processing period.
The casino support didn't provide the player with any information concerning this withdrawal and they also never responded to this complaint.
Account closed. The player had wanted to withdraw their winnings and tried to verify their account. But instead, the casino closed their account claiming that the customer had self-excluded themselves on the casino's sister site and that they were closing their account.
The player received their deposit back but there is no further information on this case and it stays unsolved. Black points: 30 for this casino.
Terms and conditions were breached. The player wanted to withdraw their winnings but they were removed from their account and only deposit remained.
Upon further investigation from the customer, they found out that they could deposit money and claim a bonus but not play in the casino as their country was restricted from playing in the casino.
The customer saw this as unfair and thus filed this complaint but the casino hasn't responded. Black points: 60 6 for this casino.
Terms and conditions were breached and all funds seized. The customer claimed not being aware of any breach and when asked for further explanation, the support didn't provide any.
The casino didn't respond to this complaint either. Show 3 similiar complaints with black points in total 97 for this casino.
Extremely delayed payout process. The player requested a withdrawal, submitted their verification documents which were approved almost right away, but their withdrawal still didn't go through.
The casino claimed that it was because of security checks and they didn't give any an estimated time by which it should've been finished. There has been no further progress in this case and the casino hasn't responded to it either.
Black points: 57 for this casino. Delayed payout process. The player's withdrawal had been pending for longer than it was supposed to and they were told by the casino support that some withdrawals require extended security checks.
But the casino never requested any documents for verification from them. The casino didn't respond to this complaint as well. Black points: 38 for this casino.
Delayed payment process. The player wanted to withdraw their money after they had won in the casino, but they only received a part of their winnings and the rest of it was still awaiting approval.
There have been no further updates and the casino hasn't responded. Show 2 similiar complaints with black points in total 95 for this casino.
Black points: 64 6 for this casino. The player said that they couldn't have breached the terms and asked the casino for a proof.
The casino's response was just reiterating which term had been breached and advised the customer if they wanted to take the case further, they should turn to a gaming authority.
Black points: 7 1 for this casino. Bonus conditions were breached. When the customer asked for a withdrawal, their winnings were confiscated by the casino citing bonus terms were at the breach.
The player argued they couldn't have breached the terms and that they had already withdrawn money at the casino in the past. The casino responded with citing which terms the customer breached and if they wished to pursue this case further, they should turn to a gaming authority.
No further details were posted. Show 1 similiar complaints with 7 black points in total 1 for this casino. Submit a complaint. NordicBet Casino Bonus NordicBet Casino Perfect reputation.
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